Salary – £19,000 to £22,000 per annum
The Role:
A new role recently introduced into an existing team for a major customer, this role will provide dedicated support to 2 key areas, Customer Service and Data Analyses which is aimed at improving the performance for the customers.
Responsibilities:
- To work in close partnership with the Account Managers
- Produce key analysis reports and information in order to allow the client to make strategic decisions on their strategy
- Provide weekly updates of relevant reports and update summaries
- Create and develop new marketing reports as required
- Provide data to meet internal targets as well as customer SLA’s and KPI’s
- Carry out the various customer management tasks performed
- Answering and responding to emails and telephone enquiries from auction sites and RMS clients
- Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable
- Escalate any complex issues to the supervisor
- Ensure that customer SLA’s are met or exceeded
- Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development
Person Specification:
- This role requires a team player with the ability to build strong client relationships, communicate effectively at all levels and work under pressure to achieve deadlines
- This role also has a great deal of customer service focus and so a high degree of attention to detail is required
- Have a good understanding of Microsoft Office and other data analysis products and excellent data entry skills
Hours and Pay:
- Monday – Friday 09.00 – 17.30
- £18,000 – £22,000pa
- Perkbox
- Pension
- Free parking
The Company:
This is an exciting opportunity to join a thriving, successful organisation who is a fast growing, well-known brand in their market sector. Based in Peterborough, our client is looking for a tenacious and highly motivated Customer Administrator.